Returns & Exchanges
At SONICWARE, we stand behind the quality of our professional audio gear and offer a 30-day return policy for all hardware in its original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.
Initiate a Request
Contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA) code.
Secure Packaging
Carefully pack your device in its original retail box including all cables, manuals, and accessories to ensure safe transit.
Shipping Your Device
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our service center.
Inspection and Refund
Once our technicians verify the unit's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing